QUALITY & INTEGRITY

Our commitment to our homeowners

We are thrilled that you will be selecting one of the many homes we have built, and once you’ve moved in, we want you to know we’re committed to your enjoyment of the home we built for you. If you need some clarification or assistance with how to maintain and clean with finishing products used in your home or how to use the appliances there is ample information provided in the homeowner manual that will be provided to you. 

We also want you to know that our homeowner care team is just an email away to assist with any question you may have that may not be covered in the homeowner manual, so never hesitate to contact one of them for additional information you may need.

SELECT YOUR PROPERTY

BALANCE
KINGS WALK
PROJECT DESCRIPTION
Canada’s first for-sale micro-suite condos, centrally located in Surrey’s new transit and amenity rich downtown core, City Centre. Balance offers housing affordability without compromise for new home buyers and investors. Recognized throughout Canada, the USA and worldwide for bringing micro-suites to the forefront of new home housing.
homeowners manual
SUPPORT REQUEST
KINGS WALK
PROJECT DESCRIPTION
These 15 townhouses and heritage house brought modern living to the heritage-style homes of North Vancouver’s lower Lonsdale area. Kings Walk brings modern living to heritage style in North Vancouver’s Lower Lonsdale. Advantageously located to both Lions’ Gate and Second Narrows Bridges by car, or a quick bus ride to Lonsdale Quay Seabus Terminal transporting you to Downtown Vancouver and throughout Metro Vancouver. Shopping, entertainment and recreation are nearby with more coming.
homeowners manual
SUPPORT REQUEST
PATTERSON + TUTTLE
VENUE
PROJECT DESCRIPTION
Subdivision, Servicing and construction of 7 single family spec homes located in Richmond in the neighborhood The Oaks. The Oaks is Richmond’s most sought-after West Cambie neighborhood. Perfect location for your family with schools and parks just up the road – great neighbourhood for kids to ride their bikes! BCIT Richmond Campus and Kwantlen Polytechnic University only a short drive away. Centrally located to major shopping centres including Aberdeen Centre, President Plaza and Yaohan Centre with excellent selection of restaurants, retail, medical and other services. Convenient access to YVR Airport, Vancouver and transit.
homeowners manual
SUPPORT REQUEST
VENUE
PROJECT DESCRIPTION
Tien Sher Homes’ fourth building in the Quattro master-plan community, centrally located in Surrey’s new transit and amenity-rich downtown core, City Centre. Venue continues Tien Sher’s commitment to housing affordability while increasing lifestyle opportunities within the building with a 2,100 sq.ft.+ rooftop deck amenity.
homeowners manual
SUPPORT REQUEST

WARRANTY PROTECTION

By Travelers Canada

To provide homeowners with complete peace of mind, we have partnered with Travelers Canada, a market leader that is committed to the home warranty business long-term. Travelers Canada is the industry’s only direct writer of new home warranty coverage and the only insurance company in British Columbia able to offer all these products below.

2/5/10 Year Home Warranty

FAQ

This generally occurs because of inappropriate materials being flushed down a toilet or drain. Do not continue use of toilets or sinks once a major blockage has occurred. Attempt to unclog the line using a plunger. If a larger blockage exists, the services of a plumber may be required. If the blockage is due to a warrantable construction defect, then the Builder is responsible for the repair.

 Use a proper laminate cleaner, do not use water on the floor or steam cleaners.  Always clean spills immediately.

Since normal shrinkage and settlement of a home will occur nail pops are common and will be repaired by the Builder which includes filling and sanding the areas, but the warranty does not cover painting.